Because of this, we recommend that if you have PreAlarm set up, you should set the recording to be at least 40 seconds long to ensure the time of the event is covered. This is typically 30 seconds before the time of the alarm. This also means that it will begin earlier than the PreAlarm for other devices. This means that if the newest footage available is older than 90 seconds no pre alarm will be received. There is a significant delay before recorded footage is available from ACC, PreAlarm recording will step backwards to find the newest available footage, it does this in 15 second incriments up to 6 times for a total of 90seconds.PreAlarm Recording requires the ACC server to be set to continuously record.Attached footage requires the SureView SMTP Alarm Receiver version 1.0.4.1 or higher and the Avigilon ACC Server software v5.10 or higherįor alarm footage, you can set Sureview to record footage from before the alarm ("PreAlarm"), or you can set up the Avigilon to attach it to the alarm itself ("Attached"). Avoid using specific names like "Front Door Alarm 1". You should use a standard list such as "Person Detected", "Object loitering" etc. The following is an example of a non-clustered setup:Īll Alarm Names in Avigilon will become Alarm/Event Types in Sureview when they are received. ACC version 5 onwards allows the merging of multiple servers into a cluster, however it is recommended that you do not do this as you will have far more control in Sureview over the Get Config. If that is not an option, the file can be downloaded separately for offline install at It downloads a 93 Mb file during install.To install the needed DirextX version 9 information into newer server editions use the following Installer found from Microsoft.Newer versions of DirectX do not provide the needed DLL files for Avigilon and DirectX version 9 as a standalone installer will not install on Server versions newer than 2008.
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